FAQ

Why is product X sold out?
All my designs are handmade by me with lots of love and care. Making ears is time-consuming and laborious and so I can only make so many pieces at a given time.
While some designs may not be one-of-a-kind, they are still only available in limited quantity. Once they are gone, they are gone. 
New items will be released every few weeks, so make sure to come back again soon. :)

Can you remake design X?
Usually yes. Some designs are special custom orders and can't be remade for another customer, but typically my designs can be remade, even adjusted for minor changes (colors, placement, details,...). However, I am just one person already working at full capacity, so I might not be able to remake a design at this point in time.

Where are you located?
My products are handmade by me in my studio in Baunatal, Germany.

How long does shipping take?
The shipping time depends on the delivery country. All orders are shipped from Germany, so orders within the EU usually arrive within 1-2 weeks, while shipping to other countries worldwide (e.g. USA, Australia,...) can take up to 3 months. You can find more info on delivery here.

How much does shipping cost?
The shipping costs depend on the delivery country. You can find info on shipping costs here!

Why have you not shipped my order yet?
While some items might be in stock and can be shipped out within a few days, others will be made especially for you after ordering. Handmade items take time to create and I am only one person, so it might take a few more days or even weeks to create and ship your order. If you need an item by a certain date I would recommend asking about the delivery time in advance, before ordering.

How much do your ears cost?
Prices may vary depending on size, detail, painting and accessories. You can find all information right next to the item in my shop.

Why does product X cost 8000 dollar?
It's not 8000 dollar, it's 80,00 Euro :)
In Germany and lots of other countries worldwide we use a decimal comma instead of a decimal point. So 80,00€ would be 80.00€ (80 Euros and 00 Eurocents).

How much is price X in my currency?
All prices are in Euro. If you want to find out the price in your country's currency, you can use Google. For example, type "99 Euro in Dollar" to see how much that is.

When is the next release?
Releases are irregular and are usually announced a few days in advance on my Instagram @candyzombiescom and Twitter @candyzombiescom. You can also subscribe to my newsletter for all the latest news.

Do you take custom orders?
Yes, I do, however I try to select carefully which customs to take and I might decline custom order requests. Sometimes the desired design is not compatible with my style, skill level or I simply don't have the proper materials available. This will ensure that I will only create pieces I am confident in creating and that you will receive a unique custom piece that you are happy with and can enjoy!

I did not receive my order, what do I do?
All orders are shipped from Germany, so shipping might take up to 3 months depending on where you live. You will receive a tracking number once your order has been shipped out, so you can always monitor the shipping status of your order. In the rare case an order does indeed go missing please contact me via eMail at info@candyzombies.com. I will try to my best to solve the issue with your interests in mind, because your satisfaction is important to me.

I can't find my tracking number!
Tracking numbers are sent out via eMail with your shipping notification. Please also check your spam order. If you still can't find your tracking number you can contact me via info@candyzombies.com with your order information and I will help you out.

Can I cancel or return my order?
You can find all information regarding cancellations here.